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PRIVACY POLICY

Last Updated: September 17, 2025

1. INTRODUCTION

PickleballScorer ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you use our mobile application PickleballScorer (the "App") and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy is compliant with global privacy regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), and other applicable privacy laws.

2. DATA CATEGORIES COLLECTED

We collect the following categories of information:

2.1 Account Information

  • Registration Data: When you register for an account, we collect your first name, last name, email address, password, date of birth, and optionally, your mobile phone number and country code.
  • Profile Information: You may choose to provide additional information such as location (city), gender, and skill level.
  • Game and Match Data: Information about your pickleball games, including scores, locations, player information, and statistics.
  • Communications: When you contact us directly, we will receive and store any information you provide.

2.2 Usage Analytics

  • App Usage Data: Information about how you use the Service, including your interactions with features, content, and links.
  • Performance Analytics: Data about app performance, crashes, and technical issues to improve our Service.
  • User Behavior: Patterns of usage, feature adoption, and engagement metrics.

2.3 Device Information

  • Device Data: We collect information about the device you use to access the Service, including device type, operating system, unique device identifiers, IP address, and mobile network information.
  • Location Information: With your consent, we may collect precise geolocation information to provide location-based features such as finding nearby pickleball courts.

3. PROCESSING PURPOSES

We use the information we collect for the following purposes:

3.1 Analytics

  • Understand how users interact with the Service
  • Analyze usage patterns and feature adoption
  • Improve app performance and user experience
  • Generate insights for product development

3.2 Subscriptions and Billing

  • Process subscription payments through App Store/Google Play
  • Manage subscription status and renewals
  • Handle billing inquiries and subscription changes
  • Provide access to premium features based on subscription status

3.3 Customer Support

  • Respond to your comments, questions, and requests
  • Provide technical support and troubleshooting
  • Send service-related notifications and updates
  • Resolve account and billing issues

3.4 Service Operations

  • Create and manage your account
  • Process game and match data
  • Track and display statistics and rankings
  • Detect, investigate, and prevent fraudulent activities

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

4.1 Consent

Where you have provided explicit consent for specific processing activities, such as location tracking or marketing communications. You may withdraw consent at any time.

4.2 Contract

Processing necessary to perform our contract with you, including providing the Service, managing your account, and processing subscriptions.

4.3 Legitimate Interest

Processing necessary for our legitimate business interests, such as improving the Service, analytics, and fraud prevention, balanced against your privacy rights.

5. THIRD PARTIES AND SERVICES

We share information with the following third-party services:

5.1 Analytics Providers

5.2 Payment Processors

5.3 Cloud Services

6. DATA RETENTION PERIODS

We retain your personal information for the following periods:

6.1 Account Data

Account information is retained for as long as your account remains active, plus 3 years after account deletion for legal and business purposes.

6.2 Usage Analytics

Analytics data is typically retained for 26 months from collection, or as specified by our analytics providers' retention policies.

6.3 Support Communications

Customer support communications are retained for 5 years to maintain service quality and resolve ongoing issues.

6.4 Legal Requirements

Some data may be retained longer where required by law, regulation, or for legitimate business purposes such as fraud prevention and legal compliance.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access the personal information we hold about you and, in some cases, receive this information in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information or object to processing in certain circumstances.

7.5 How to Exercise Your Rights

To exercise your privacy rights, please contact us at:

Email: support@pickleballscorer.com

We may need to verify your identity before fulfilling your request. We will respond to your request within 30 days (or as required by applicable law).

8. REGION-SPECIFIC PROVISIONS

8.1 GDPR (European Union)

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure adequate protection for personal data transfers through appropriate safeguards, such as standard contractual clauses approved by the European Commission.

You have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.

8.2 CCPA (California)

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

Note: We do not sell personal information as defined by CCPA.

9. CHILDREN'S PRIVACY

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you are between the ages of 13 and 18, you may only use our Service with the consent of a parent or legal guardian.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

For material changes to this Privacy Policy, we will make reasonable efforts to provide notice, such as through a prominent notice on our Service or by sending you an email.

12. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Privacy Inquiries: support@pickleballscorer.com

12.1 Data Protection Officer

For users in the European Economic Area (EEA), our Data Protection Officer can be contacted at support@pickleballscorer.com.

12.2 Response Time

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please indicate this in your subject line.

By using the PickleballScorer app, you acknowledge that you have read this Privacy Policy, understand it, and agree to its terms.