CANCELLATION AND REFUND POLICY

1. WHO WE ARE

PickleballScorer (the app and pickleballscorer.com) is operated by CodeKik Technologies for customers in India and by SCOREMATIX LTD for international customers. Contact details are on our Contact page.

2. WHAT WE SELL

• Pro Player and Pro Organizer memberships: digital plans that unlock features in the PickleballScorer app and website for a fixed period (for example, one year).
• Event entry fees: when a tournament or league organizer collects entry fees through PickleballScorer, you pay for a place in that organizer's event.

All of these are digital services. Nothing is shipped (see our Shipping and Delivery Policy).

3. MEMBERSHIPS BOUGHT ON THE WEBSITE

3.1 Cancellation

A membership bought on pickleballscorer.com does not renew automatically, so there is nothing to cancel. Your plan stays active until its end date, then your account goes back to Free. Everything you created stays, and free features keep working.

3.2 Refunds

You can ask for a full refund within 7 days of paying. Email hello@pickleballscorer.com from the email address on your account and tell us the date of the payment. We refund the full amount to the way you paid (card, UPI, net banking or wallet), and your Pro features end when the refund is made.

We start an approved refund within 5 working days. Your bank or card issuer usually takes another 5 to 10 working days to show it on your statement.

After 7 days, payments are not refundable, except where the law requires it.

4. MEMBERSHIPS BOUGHT IN THE APP

Subscriptions bought in the iPhone or Android app are billed by Apple (App Store) or Google (Google Play). They renew automatically unless you cancel at least 24 hours before the renewal date in your device settings. Refunds for these purchases are handled by Apple or Google under their policies:

• Apple: reportaproblem.apple.com
• Google Play: support.google.com/googleplay/answer/2479637

If you need help, write to us and we will guide you.

5. EVENT ENTRY FEES

Entry fees belong to the event's organizer, and each organizer sets the refund rules for their event (for example, a full refund until the registration deadline). If an organizer cancels an event or approves your refund, we return the money to the way you paid, on the same timeline as above. For anything else about an entry, contact the organizer first; if you can't reach them, write to us.

6. FAILED OR DOUBLE PAYMENTS

If money left your account but the payment failed, or you were charged twice, the extra amount is reversed automatically by the payment provider, usually within 5 to 7 working days. If it isn't, email us with the payment date and amount and we will sort it out.